Terms of service
Last Updated: 21/10/2024
Welcome to www.myreflexashop.com. Please read the General Policies described below. These will apply to browsing the website www.myreflexashop.com and the services offered therein.
We reserve the right to update and revise these Terms of Use at any time. The date of the last update will be displayed, so we ask that you review these terms regularly, as each time we post any changes they will become effective from that moment..
You can operate most of the services without creating a user account. However, other features may require you to create an account. If you create an account, you are solely responsible for any activity that occurs through your account. To provide you with an AMAZING Service, you must agree to provide us with complete, accurate, and current account information at all times. If any information is incorrect or out of date, it may result in errors or delays, for which we will not be liable.
Order Status: You can track the status of your order by clicking the provided link and using your Tracking ID, which will be given to you at checkout. If you cannot find the information you need or have further questions, please contact us via email at hello@myreflexashop.com.
- Delivery status: To give you the experience you deserve and visibility of when you receive your purchases, we will send you an email with the details once the order has been dispatched
Warranty
All our frames and lenses come with a 12-month warranty covering any manufacturer defects. If you experience any issues, simply bring your glasses to any Courts Optical location. As our trusted partner, they will assist you with any warranty-related concerns.
Returns and Exchanges
Changes and/or Refunds: Send us an email to hello@myreflexashop.com reporting your case and letting us know what you request, whether it's a refund, an exchange and/or damaged products. We will assess your case here and will notify you promptly about the status of your request.
Hello! 🌟 Do you need help or want to share something? We're here for you!. Send us a message at +1 -868-433-3649 or write to us at hello@myreflexashop.com. Also, to stay updated on all our exciting promotions and news, follow us on Facebook, Instagram, and TikTok. We look forward to sharing great moments with you! 📱✨
They can only be purchased at www.myreflexashop.com, and customers must be registered in the online store to use them.
Only one promotion code is valid per order (Only one eyewear promotion code, or one accessory promotion code, can be used in the same order, but not multiple promotion codes for the same product on the same order).
Promotion codes cannot be used on discounted products.
All information you provide when registering or making a purchase will be treated with absolute confidentiality and privacy. www.myreflexashop.com only safeguards the following information:
- Personal Information: Name, physical address, telephone number and email address.
- Non-personally identifiable information: IP address, browser type, domain name, and specific pages on the www.myreflexashop.com website and are collected to gain a better understanding of site development needs.
Uses of your information
- To provide, personalize and improve our products and our services
- To facilitate the sale and delivery of your purchases.
- To communicate with you, including by phone, text, chat or email.
- To deliver content and marketing communications that we believe may be of interest to you, including advertisements or offers tailored to you based on your browsing and usage history, both within these Services and on other websites and mobile applications.
- To properly verify your identity, prevent fraud and improve security.
- To understand your use of Our Services and help us improve your experience.
- To map your facial features in order to provide products and recommendations, including to facilitate a virtual try-on using augmented reality.
Any registered or guest user will be able to purchase the same variety of products available on the website.
Within the website you can purchase all the products and services that are available on the website, subject to their existence in our inventories. We reserve the right to cancel any order or limit quantities if we detect anything suspicious or high-risk. If this happens, we will notify you via email at the address provided in your order.
Purchase intentions are received through the website. Once the existence of the products in our inventory has been verified, the purchase order will be processed.
When the customer places an order through the website, the charge is automatic, if their payment method was within the website, but you can see the alternative payment methods in our "Payment Methods section.
Shipping will be carried out once payment has been verified.
Legitimacy
If you are under 18 years of age and wish to use the Services, you may do so, but only if supervised by a parent or legal guardian who is at least 18 years of age. In all cases, the adult would be the user and is responsible for any and all activities.
There is a limited stock of the products listed on the website.
In cases where products are not in stock, you will be notified by email, which will contain the following information:
- The estimated time for shipping the product.
- Options for substitute, similar or related products, if the product is no longer in stock.
If the above options do not meet your expectations, you must notify us by replying to the email sent, and a refund will be made to your card. The released funds will be available for use in accordance with the policies of the bank that issued your credit/debit card.
The color and images of the products may vary depending on the computer equipment and mobile devices on which the website is being viewed or depending on the accessories of each of them.
The authorized payment method on the website is via credit or debit card, Visa, Mastercard and American Express, or payment link. With our security system you can be sure that your purchase will be made without any risk. All payment methods are subject to verification and authorization.
- Checkout: Once your order is ready, you will need to enter your shipping information. You will see a notice with your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your order, you authorize us to charge the order amount to your selected payment option.
- Payment Link: You will be provided with a link where you will have to enter the details of the Debit or Credit card with which you will pay the total amount of the order.
This Privacy Policy does not apply to information collected or received through other means. We encourage you to carefully review the privacy policies of any Third-Party Services you access so that you are aware of how they will collect, use and share your information.
Protecting your information is very important to us and we take great care in this regard. We take many security measures (physical, electronic and procedural) to help keep your information safe
